FAQ
Frequently asked questions about online booking
Getting started, booking, fees and data protection. If you cannot find the answer, write to info@foglalgo.com.
Getting started
How long does it take to set up?
Registration consists of five questions, after which the account starts with starter services. You adjust the opening hours, services and team members to your own in the Settings menu of the dashboard.
Will you set it up for me?
Yes. Use the form on the home page or write to info@foglalgo.com about what you would like your clients to book, and I will set up the system with your services.
Which trades is it good for?
For any business where clients come by appointment: hair salons, barbers, beauty salons, nail technicians, massage, personal training, yoga, court and room rental, tattoo studios.
Do I need my own website?
No. Every account gets its own booking link and QR code, which you can add to your Instagram profile, your Google Business Profile or the salon door. If you have a website, the booking page can be embedded with a single line of code.
Booking and clients
How can a client cancel their appointment?
Every confirmation email contains a cancellation link. The client can cancel with it, up to the cancellation deadline you set.
Do clients have to register?
No. Booking requires a name and an email address, and a phone number only if you make it mandatory.
Can I also record phone bookings?
Yes. Click an empty slot in the dashboard calendar to record it, and the time is immediately removed from the online offer.
Does the system send text messages (SMS)?
No, FoglalGo sends emails. The confirmation email is included in every plan, with a cancellation link. Reminder and status emails are available from the Pro plan.
Can it be connected to Google Calendar?
There is no Google Calendar sync at the moment. Bookings taken by phone and those arriving online go into the same FoglalGo calendar, so the system rules out double bookings on its own.
Fees and contract
Is the Start plan really free?
Yes. The Start plan costs HUF 0, with no time limit. Its limits: 1 team member, 3 services and 30 bookings a month. If you outgrow it, you can switch to the Pro or Business plan.
How much does a year cost?
Pro costs HUF 39,900 a year, Business HUF 59,900. That is ten monthly fees, so two months free compared with paying monthly.
Do I have to pay VAT on the fee?
No. The fees are final prices with no VAT added, because the operator is exempt from VAT. What you see on the price list is what you pay.
Is there a per-booking fee or a commission?
No. We charge no separate fee for bookings or for new clients.
How do I change plans?
In the Settings menu of the dashboard. Upgrading takes effect immediately, downgrading at the end of the current period. The details are in the Terms of Service (English translation; the Hungarian text is binding).
Data and security
Where is the data stored?
The active booking database is bound to an EU data location. You are the controller of your clients’ data, and FoglalGo acts as a processor. The related service providers and data transfers are listed in the data processing agreement and the list of service providers (English translations; the Hungarian texts are binding).
Can I export my data?
Yes, your bookings and your client list can be downloaded as CSV from the dashboard.
What happens to my data if I cancel?
In the dashboard you can download your bookings and your client list before closing the account, and also during the 30-day grace period after closing.
Who is the controller of client data?
Your business is the controller of your clients’ data, and FoglalGo acts as a processor. The relationship between the parties is set out in the data processing agreement (English translation; the Hungarian text is binding), under Article 28 of the General Data Protection Regulation (GDPR).
Language
Is FoglalGo available in English?
Yes. The dashboard and the client booking page can be switched to English, and you choose whether client emails go out in Hungarian or English, even client by client. The binding contract documents (Terms of Service, privacy notice) are in Hungarian; English translations are available for information.
Can my clients book in English?
Yes. The booking page has a language switch, and the booking link or the embedded booking page can also open in English straight away.
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Launch your own booking page
Start plan: HUF 0, no time limit. Sign up without a bank card; after five questions your booking link is ready.