Refunds and cancellation
Unofficial English translation, for information only. The binding text is the Hungarian Visszatérítés és lemondás (version 2026-09-09). In case of any difference, the Hungarian text prevails. The language of the contract is Hungarian. All legal documents in English
Version: 2026-09-09. Applicable to new contracts from this date, with express acceptance. Amendments to an existing subscriber’s contract are governed by point 15 of the GTC and by the separate effective date specified in the prior notice.
A. FoglalGo subscription for businesses
The FoglalGo subscription is a B2B contract between the business and Megyeri Magor, sole trader. The fees for it are set out in the Fee Schedule, and the detailed terms in the GTC. Consumers’ 14-day right of withdrawal does not apply to this SaaS contract concluded for business purposes; this does not exclude any right based on mandatory law.
Cancelling the renewal
You can cancel the renewal at any time, without giving reasons, under Settings → Subscription. The cancellation takes effect at the end of the current, already paid monthly or annual subscription period; this is not necessarily the end of a calendar month or year. Until then, the paid plan can be used. Cancelling the renewal also ends the authorisation given to charge the fee for the next period.
If the interface is not available or shows an error, write to info@foglalgo.com. Magor identifies the business and subscription concerned, records the declaration and reconciles the payment status. The effect of the declaration is not determined by the time of later processing by customer support. We do not call a provider setting that cannot yet be verified a successful cancellation; we settle any erroneous charge.
The fee for a period already started
The fee for a period already started is not refunded merely because of an ordinary cancellation or because use stopped earlier. This does not affect claims arising from an erroneous charge or one without legal basis, from defective performance, or under mandatory law. If you reject a fee increase, you may terminate for the period affected by the increase without adverse consequences; the fee for a period already paid cannot be increased retrospectively. If, because of an ordinary termination by the service provider, it does not provide the service for part of a period paid in advance, it refunds the fee attributable to that part.
Plan changes and a different billing period
When changing from Pro → Business, Business can be used after authentic confirmation of the settlement of the difference communicated for the remainder of the current period. A change between monthly and annual billing and the choice of a lower plan take effect at the end of the original paid period.
If you request the Business upgrade and the other monthly or annual period at the same time, you first pay the Business difference for the current period, and the full fee for the new period falls due on the original renewal date. If, after the settled upgrade, the setting of the other period cannot be verified permanently, we initiate the cancellation for the original renewal date and notify you. The paid Business remains until then. We do not refund the fee for a completed upgrade merely because of a failure in the second step; claims for erroneous charges and defective performance remain.
Renewing the original monthly or annual Business period requires a new, express order including the full fee. This does not restart the failed period change. If the provider is unavailable for a prolonged period, we cannot yet confirm that the cancellation succeeded and that further charges are excluded; we reconcile the status individually. Details: GTC 4.3–4.6.
Erroneous charges and the card authorisation
Card payment for your own subscription takes place via Stripe. To withdraw the exclusive card charging authorisation free of charge, or in case of an erroneous charge or a refund claim, you can contact Magor at info@foglalgo.com. Give the business, the amount and time concerned, and the order or payment identifier available to you. Do not send a full card number, security code or password.
We settle a justified refund to the original payment route, and Megyeri Magor also makes the necessary invoice correction in Számlázz.hu. Initiating the refund and the bank crediting it are separate events. Withdrawing the authorisation does not cancel a fee that had already fallen due. Switching to another payment method must first be agreed, so that no double collection occurs.
While a plan change is in progress, a new card management portal cannot be opened, so card replacement is also affected. A Stripe page opened earlier may still work; if the status differs, individual reconciliation is needed.
B. Guest bookings
A guest booking is concluded between the guest and the salon concerned. The salon decides on and pays any refund due to the guest. FoglalGo’s technical system does not take over the salon’s consumer protection obligations, and this does not exclude FoglalGo’s liability for its own obligations.
Ordinary cancellation of an appointment
Cancellation within the cancellation deadline shown at the time of booking is free of charge; any amount paid in advance is refunded. In this case, the salon initiates the refund within no more than 5 working days, to the same payment instrument. The time it takes for the bank to credit it depends on the payment service provider and the bank. For cancellations after the deadline and no-shows, the salon rule communicated at the time of booking applies, without prejudice to mandatory statutory rights.
Statutory withdrawal and termination
For a consumer’s service contract concluded at a distance, as a general rule there is a 14-day right of withdrawal or termination. The conditions and exceptions for the service concerned, the rules on performance started earlier, and the model declaration are set out in the salon’s guest booking terms. The effect of a lawful declaration does not depend on the salon’s approval. The statutory refund deadline of no more than 14 days is not extended by the 5-working-day initiation undertaken for ordinary cancellations.
Send the declaration to the salon named on the booking interface. The salon is responsible for the electronic withdrawal function required by law, for confirming receipt of the declaration and for handling it on the merits. FoglalGo does not undertake to record or forward these declarations or to confirm their receipt. The usual appointment cancellation link is not the same as the statutory withdrawal function.
Guest-side payment can only be used with the payment methods actually enabled at the salon concerned. This notice does not switch on any new payment service provider.
English translation of the Hungarian version of 2026-09-09. Page last updated: .